BioData Catalyst Help Desk Directory 

Need help with where to direct your question? Please see the directory below to understand the best option for directing your help desk request. 


For inquiries about...
Where to go
  • Website Issues (e.g. broken links, questions about content)

  • Data Access (e.g. access to data to which you have permissions)

  • The NHLBI BioData Catalyst Fellows Program

  • Orientation and/or training opportunities

  • Cloud Credits (request additional compute credits for your research)

BioData Catalyst Help Desk

Choose:

  • Website Issues

  • Data Access

  • Fellows Program

  • Training Opportunities


For Cloud Credits, visit:


For technical questions, bugs, feature requests for...

Where to go


  • BioData Catalyst powered by Gen3

  • BioData Catalyst powered by PIC-SURE

  • BioData Catalyst powered by Dockstore

  • BioData Catalyst powered by HeLx

BioData Catalyst Help Desk

Choose:

  • Platform/service related issues

  • BioData Catalyst powered by Seven Bridges

Seven Bridges Help Desk (support@sevenbridges.com and available via platform user interface through the “?” button)

  • BioData Catalyst powered by Terra

Terra Help Desk (support@terra.bio) and available via platform user interface through the “?” button

For all other inquiries...
Where to go

BioData Catalyst Help Desk

Choose:

  • General Inquiry





Cloud Credits FAQ

Cloud Credits FAQ

Cloud Credits